Your Satisfaction, Our Priority
Return & Refund Policy
At Black Bird Knives, we strive to provide you with the highest quality knives and ensure your satisfaction with every purchase. We understand that sometimes, despite our best efforts, a return or refund may be necessary. This Return & Refund Policy outlines the guidelines and procedures for returning products and seeking refunds.
1. Return Eligibility:
To be eligible for a return, the item must be unused, in its original condition, and returned within [number of days] from the date of purchase. Please ensure that the product is securely packaged to prevent damage during return shipping.
2. Return Process:
To initiate a return, please contact our customer support team within the specified return window. We will provide you with detailed instructions and a return authorization number, which must be included in the package for smooth processing. You may be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
3. Refund Options:
Upon receiving and inspecting the returned item, we will process your refund. The refund will be issued in the original form of payment used for the purchase. Please note that shipping charges are non-refundable. Depending on your payment method and financial institution, it may take [number of days] for the refund to reflect in your account.
Certain items are non-returnable, including personalized or custom-made knives. Additionally, for hygiene reasons, we cannot accept returns on used knives, unless there is a manufacturing defect.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [number of days] of receipt. We will promptly assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances.
6. Customer Satisfaction:
Your satisfaction is our utmost priority, and we are committed to resolving any issues you may encounter. If you have any concerns or questions about our products or the return process, please reach out to our customer support team. We are here to assist you and ensure that you have a positive experience with Black Bird Knives.
Note: This Return & Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
At Black Bird Knives, we value your trust and strive to provide exceptional products and customer service. Should you need to return an item, we are here to assist you through the process. Our goal is to ensure your satisfaction, and we appreciate your understanding and cooperation in following our return and refund guidelines.